MICS not passing DTMF on long-distance calls?!?

[DOcean]

MICS w/analog lines. Moved client over the weekend from one building to the next. Bell moved lines from Bldg. #1 phone room to Bldg. #2 phone room, by switching at the street. No changes were made to the system programming. System was unplugged 1 hr. max and all the settings were saved. Nothing defaulted.

Now, when client tries to use DTMF on connected long-distance calls to access external voicemail, etc. (press "0", #, *), there is no response from the other end. When calling locally, no problem. I called my cell-phone voicemail from client's sets and DTMF allowed me access.

There also seems to be a problem with outbound callers not being heard by the other party (some calls/lines, not all).

I connected my butt-set directly to the line(s) at the block and called several long-distance #'s they were complaining about. DTMF worked from butt-set.

???

I have no clue. Has this happened to anyone before?

Thanks in advance,

D. Ocean
Miami, FLA

 

[bkrike]

I have had a similar problem. My problem was only on one line. DTMF would work from the buttset, but not the MICS to certain numbers. Does your problem happen on lines? Though my move involved switching Central offices. Only solution was to have the customer dial that particular DTMF from a different CO.

From your post it sounds like the CLEC did not change central offices; correct? Even if this the case, they may have changed the assignment / switch. They just do screwy things like that sometimes.

 

[DOcean]

Problem appears to be occuring randomnly, on several lines. Client isn't interested in taking notes as to which lines the problem occurs. I tried two different numbers the client provided, from two different sets on several different lines. Problem occured every time.

Buildings are located immediately next to each other in the same complex. Carrier remains the same. Buildings do not share a common phone room, so the switch had to be made on the street.

D. Ocean
Miami, FLA

 

[bkrike]

I agree with you that the change at the street would be the logical thing to do. What I am saying is CLECS don’t always do logical things. I have seen them change out the entire assignment (from the central office out, which can change the switching equipment) even when the tenant is only moving from suite 101 to suite 102 that share the same demarc! I know, because I used to work for US West. Perhaps it is not true in your case, but more often than not- if the mailing address changes the assignment changes- its just their way of doing things.

Either way, since it works from your buttset, it comes down to an incompatibility between the MICS and those lines. I guess I would try changing the loss package to see if it makes a difference.