MICS, flash VM, F986 return ring

[HyTech]

I have a customer that has a MICS (DR5) with Flash voicemail. Users are set up with 2 intercom buttons and Forward No answer set to VM port. If the user is in DND, the receptionist transfers to voicemail (F986), the ext #, and hangs up. For outside callers, the call returns to receptionist. Why doesn't the call go to the user's VM box?
Thank you.

 

[curlycord]

Try same senario but have somebody internal call reception then try the F986 and see if same result.
I have never heard of this, unless DND on Busy in capabilties has some sort of impact.

Otherwise double check that they do have 2 intercoms keys, also make sure that vmail is not heavily used as you maybe out of channels?.

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[fireeater]

i have seen this on some systems

they could not use dnd they just had to fwd to vmail instead

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[RikRodgers]

Or leave 'em in dnd, and have the receptionist f70 the call to the extension.