MICS and "Services On"

[Altsys]

I have turned on routing service for a customer's MICS 5.0 to follow an automatic schedule, which works perfectly.

x221 now says "Services on" all the time. I changed the control set for ALL lines and sets (even those unequipped) to x262. No matter what I seem to do, I cannot stop x221 from displaying that message.

I'm probably missing something obvious.

Any advice would be appreciated!

-Paul

 

[mroberts]

Did you turn services off from x221, then change the control set, then turn services back on from the new control set?

MRoberts

 

[Altsys]

No.

Services were turned on by the schedule (set to automatic).

While it was on, I changed the control set for ALL of the lines and sets.

Should I change it from auto to manual and do what you suggest? Have you run into this before?

Thanks,
-Paul

 

[mroberts]

Well, the "services on" will show up on the control set that is assigned at the time the services schedule was activated. So my suggestion would be to, yes, turn it to manual, turn the services off, then reassign the control set. Get out of programming for a sec; then turn the services back on and to auto. Then the "services on" should show up on the new control set.

Worth a shot in any case...... ;-)

MRoberts

 

[Altsys]

It did not work.

The strange thing is that when I set routing to manual, both x262 (control set) and x221 (no longer control set) allow services to be turned on, instead of saying "denied in admin" for x221 like it does on all the other sets. That makes me think it either need resetting, or x221 comes into play in a way I was not previously aware.

I will try resetting the system tonight after business hours. If that doesn't work I'm truly stumped.

 

[mroberts]

Yeah a reset is what I would be doing. Sounds like something is hanging in SW. Let me know what happened with the reset.

MRoberts

 

[Altsys]

Well, a cold reboot did nothing!

I moved the routing service from schedule 6 to Night service. After doing that, x221 no longer shows "Services On" when the routing service is turned on manually. However, after changing it to automatic, whenever the running schedule turns on routing "Services On" appears again.

I have a theory. This system was an upgrade from V1.1. After the upgrade the internal line numbering changed. The old line numbers probably still have x221 as their control set in memory! If that's true, the only way to really fix it would be to put something like a second T1 card in the KSU, change the conrol set for those previously unprogrammable lines, and reprogram the original loop start lines.

The customer was okay with manually turning on and off the routing service, so I guess I'm done!

Thank you very much for your assistance.
-Paul

 

[mroberts]

Well, the 'services on' WILL show up on the control phone, whatever phone that may be. No way to get that off. If a service is running then 'services on' will be on the display of the control set.

I don't think that the second T-1 card senario will help you in this case.
MRoberts

 

[Altsys]

I apologize for the confusion!

The problem is that it still shows up on x221 AND x262, even though I have changed the control set for ALL sets and lines to x262 (even unoccupied lines).

I did a number of things to try to resolve it, and ended up having them turn the service on and off manually. This makes it only appear on x262 (control set). If the service is automatic, it shows on BOTH sets.

This system was upgraded from 1.1 to 5.0 before I changed the control set. Lines 053 through 056 (as an example) no longer exist and cannot have their control sets changed as a result. My theory is that x221 remained the control set "behind the scenes" for these no longer existing lines.

The ultimate solution would be to insert a device that gives me temporary access to those line numbers until their control set could be changed. You are correct that a second T1 card would only get me up to L048.

Since the customer's okay with turning the service on and off manually, it's all a moot point!

Thanks again,
-Paul