MICS 6.0 with CP100 system Issue

I have a client that called the other day-they have had some power issues and systems have rebooted a few times over the past month. Usually all comes back good and we have not been there for some time, this week the voicemail did not come back so we went out. The station lights are on but the middle light for connection or sync is not on. The Call pilot was a 150 but they only have 4 mail boxes so I removed the unit and brought it to the office and it is confirmed not communicating. I set up a different unit in my lab a CP100 and went to site today and the same issue happens no sync to MICS 6.0. I tried a second CP100 also same issue but both voicemails work in my shop on a CICS 6.1. I did the XF test feature on the MICS also and still the CP100 is not syncing. The power was checked also and the power supply on site replaced in testing also. Ext 252 and 251 are hooked up and both extensions do work on a phone...Help !!!!!I feel the MICS software may be bad no other explaination....

 

[curlycord]

Sounds like the voice mails are just looping on the reboot because it cannot see the KSU.
Try putting the CP on two other ports.

Also if you hook up laptop to the serial port you can watch the boot up sequence for some clues.

It could be the MICS has a glitch caused by the power issues....doing a STARTUP might clear it.



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[telllman]

MANY THANKS FOR YOUR RESPONSE MY FRIEND..IF I RESTART THE MICS ON SITE I WILL NEED TO REPROGRAM CORRECT ??? IF STILL NO GOOD WOULD I JUST REPLACE THE MICS AND SW WITH A USED BOX I HAVE AND REPROGRAM AGAIN IN MY LAB AND TEST THERE BEFORE GOING TO SITE ???

 

[curlycord]

Restart is just a reboot....you should try that first.
Doing a STARTUP will erase all programming therefore you would need to redo from scratch,if you have a PRI then it would wipe that key code too so do not do it if you do not have the key code - PRI Enabler
If you have a spare software of the exact same version you could try swapping it to see if that works too.
Otherwise Yes to the lab question.

4 mailboxes?
How many phones?




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[telllman]

STUPID QUESTION BUT WHAT IS BEST PROCESS FOR RESTART ???ALSO THE SOFTWARE IS 6.0 SO IF I GET ANOTHER FLASH CARD AND RAM CARTRIDGE 6.0 IS IT JUST A SWAP THEN ???

 

[telllman]

Just to confirm the reset process is thru the programming of MICS under maintenance tab??? also if I have a 6.0 software can I just do a swap with no programming as its on the back plain ??