MICS 6.0 - Redirecting calls to another location

[JoePhoneGuy]

My new customer has a MICS 6.0 and CP with a small call center (6 to 8 agents). At night, the 800-number sales calls automatically redirect to a remote third party call center. My customer would like to redirect sales calls to that same remote site during the day, as an overflow. No problem, except currently they have only POTS lines and to redirect the call, it takes two lines (1 in, 1 out). IF we install a T1 or PRI, how can we release the call from the original location altogether? Is the MICS 6.0 "smart enough" to handle releasing the line at the network level? How's it done?

Hopefully, I'm making sense here... :~/

 

[johnpoole]

talk to the vendor, you'll need network transfer enabled, the switch is as smart as the person on the keyboard

john poole
bellsouth business
columbia,sc

 

[JoePhoneGuy]

john,

When you say "the switch is as smart as the person...", which switch are you referring to? The MICS, or the facilities provider's switch?

And I'm assuming "network transfer enabled" is a feature of the MICS. Is this just a T1 or PRI feature . . . or can I do this with POTS lines?

 

[acewarlock]

Wrong Forum, go to Norstar Forum.

 

[JoePhoneGuy]

Oops! Sorry...

 

[johnpoole]

network transfer is both a network feature as well as a switch, and as far as the quote, i meant any switch.. jmo

john poole
bellsouth business
columbia,sc