MICS 6.0 external call forwarding 2

[kmpp]

Are there any issues with 6.0 sw in regards to external call forwarding?
I have tried to utilize this feature using the info on this site (faq799-2078), but cannot make it work.
I have gotten to the point of being able to input the number to be forwarded to i.e. F4 9-AC&number.
All outside calls are answered by the NAM(4.1) when the caller dials the extension that is forwarded, it just rings at that extension.
Thanks for any help.

 

[norstarboy125]

Does the set except the digits? Need more info.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[kmpp]

yes I can input the number at the set feature 4 9-1-AC-number

 

[norstarboy125]

If it excepts the number then the forwarding should work. Have you tried other numbers? You have allow redirect set to Y under capabilities right?

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[kmpp]

I have redirect set to yes, the call will forward when the users DID is called, but when a call comes in to the NAM and the caller dials the ext. in question the call rings the set but does not forward to the external number just rings. Have not tried other numbers, but if DID is called it forwards to the external number programmed using feature 4.

 

[allworxguy]

How many I/C's on the phone? You need two free voice paths.

Marv

http://www.telemarv.ca

 

[kmpp]

Two intercoms are assigned to phone.

 

[Brutalis]

Are you forwarding on a PRI or regular analogue lines?

 

[kmpp]

Regular analog lines.

 

[curlycord]

Did you fix? this looks forgotten.


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curlycord

http://www.curlycord.com

 

[kmpp]

No I did not resolve this issue.
Thanks

 

[curlycord]

F4 9-AC&number

Does AC mean Access Code?
Because 9 is probably the access code (dest code), you have too many codes.
Should be F4 9 & number or F4 AC & number

Make sure that the NAM's DN has Allow Redirect maybe.


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curlycord

http://www.curlycord.com

 

[kmpp]

What I meant by AC is area code, F4-9 area code-number.
Have not checked NAM's DN for allow redirect, need to go on site and check.
Thank You

 

[exsmogger]

Are the outgoing analog lines set for supervision? Call forwarding won't work if the lines are unsupervised.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

It works when DID called.


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curlycord

http://www.curlycord.com

 

[kmpp]

Lines are set for supervision.
As I recall the forwarding worked for the DID line but not a call that went through the NAM and tranfered to the forwarded extension. It has been a while since I have worked on this and need to go on site and try again.

Thanks

 

[exsmogger]

As I recall, the first release of R6.0 was buggy. I'd try upgrading to at least R6.1 MR and see if that solves the problem. Also check the NVRAM to verify it is Release 02. PRI's can act strangely with a Release 01 NVRAM.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

I was thinking same thing as out of other ammo.

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curlycord

http://www.curlycord.com

 

[kmpp]

The lines are all analog, but how would I go about checking for release number on NAM. I will keep the upgrade option in mind.
Thanks

 

[mikeDTMF]

Try setting up the outbound path as a line pool instead of a single trunk line.