MICS 6.0 Call forward works to local number, but not to long distance number 1

[kywirelessguy]

30BwE02 NAT

After spending a couple hours reading posts here, I was able to set up a route and destination so my sales guys can use the #4 Call forward functionality.

I set the route to 91 and the destination points to the new route.

When I use a local, 7 digit, phone number it works. When I use a 10 digit 800 number it fails. I get a lady telling me "37 dash 3 The number you have dialed is invalid"

So I tried changing the route to:
F78-9
9-F78
F78-9-F78
9-F78-F78
9-F78-1-F78

Anytime there is a pause after the 9, I get a busy signal instead of the error message.

Any troubleshooting tips would be appreciated.

 

[Multimedium]

When you program the Route, you don't need to enter a number. Make sure it is the case:

Services > Routing Service > Routes > [Route] > Dial Out: No Number​

You need to pick a Destination Code that allows you to dial 7-digit, 10-digit and 11-digit (1 + 10-digit, such as in 1-800-555-6789) numbers. 9 is a simple and easy destination code, so I'll use this one.

When you program the Destination, you need to remove the digits of the Destination Code itself. Make sure it is the case:

Services > Routing Service > Destinations > [Destination 9] > Normal > Digit Absorption: 1 or All​

With that, you will be able to press Feature 4 and dial:
[ul]
[li]9, followed by a 7-digit number[/li]
[li]9, followed by a 10-digit number[/li]
[li]9, followed by an 11-digit number.[/li]
[/ul]

If you need to prevent some numbers from being dialed, such as long distance and international calls, you will have to create Restriction Filters and apply them to the lines.

 

[kywirelessguy]

Thanks for your reply.

I simply had to remove the 9 from my forwarding altogether. I assumed since we need to dial 9 to get an outside line when make a normal phone call, that we would also need the 9 for forwarding, but that is not the case. I also have read a few tutorials that use 9 for the destination code, which just confused me further.

Before I was using 8-9-1(800)xxx-xxxx and now just 8-1(800)xxx-xxxx.

 

[Multimedium]

I assumed since we need to dial 9 to get an outside line when make a normal phone call, that we would also need the 9 for forwarding, but that is not the case.

To clear up any confusion that you might still have…

9 is probably a line pool access code. So, 9 grabs a line from that line pool.

8 is a destination code. When you build a Route, you must specify the line pool that is used to route the call. So, 8 grabs a line from the line pool specified in the Route.

Once a line is grabbed, the digits dialed are sent to the CO:
[ul]
[li]Dialing 8-9-1-800-XXX-XXXX grabs a line and sends 9-1-800-XXX-XXX to the CO.[/li]
[li]Dialing 8-1-800-XXX-XXXX grabs a line and sends 1-800-XXX-XXXX to the CO.[/li]
[/ul]