I've got a customer that I picked up a few years ago and I've been after them to upgrade to 7.1 so they won't have software issues in the future and of course they're dragging their heels on it.
Now they're starting to have weird problems that may or may not be attributed to the software issue but I'm not so sure. I've seen this kind of software incompatibility create a lot of different problems that seem totally unrelated to PRI but I've never seen this.
They've got two 0 x 8 analog modules daisy chained together and all of the sudden they've got no dial tone or talk battery on any of the ports but I can hear calls ring in on my test set. I figured I just had a bad module and we had a spare on hand so I swapped it out and got the same thing.
After telling myself that I'm a damn fool to even try to troubleshoot a system with PRI that's still running 4.1 software, I thought it might be possible that it's just a bad port on the 6 port expansion card but since I've NEVER seen one fail yet, I'd be shocked if that was it.
Of course I tried enabling and disabling the modules several times and I verified that my tails weren't falling off the modules, fiber connector firmly seated at both ends etc.
I'm about to have to tell them that I can't even get any tech support on that system until we correct the glaring software issue and I'd like to be able to give them some kind of reassurance that when they spend all that money on the major upgrade, it will also solve this problem but I know I can't. lol
Just thought I'd run it by y'all first to see if anyone here has ever seen a PRI software mismatch take out an analog module like that.
Phonehed in Dallas
Now they're starting to have weird problems that may or may not be attributed to the software issue but I'm not so sure. I've seen this kind of software incompatibility create a lot of different problems that seem totally unrelated to PRI but I've never seen this.
They've got two 0 x 8 analog modules daisy chained together and all of the sudden they've got no dial tone or talk battery on any of the ports but I can hear calls ring in on my test set. I figured I just had a bad module and we had a spare on hand so I swapped it out and got the same thing.
After telling myself that I'm a damn fool to even try to troubleshoot a system with PRI that's still running 4.1 software, I thought it might be possible that it's just a bad port on the 6 port expansion card but since I've NEVER seen one fail yet, I'd be shocked if that was it.
Of course I tried enabling and disabling the modules several times and I verified that my tails weren't falling off the modules, fiber connector firmly seated at both ends etc.
I'm about to have to tell them that I can't even get any tech support on that system until we correct the glaring software issue and I'd like to be able to give them some kind of reassurance that when they spend all that money on the major upgrade, it will also solve this problem but I know I can't. lol
Just thought I'd run it by y'all first to see if anyone here has ever seen a PRI software mismatch take out an analog module like that.
Phonehed in Dallas
