MICS 4.1 Call Log issue ( see this before )

[lvNortel]

They have caller ID on their lines. All of the phones have no line appearances on them. The lines are in Pool A with 9 assigned to it for dialing out. Every time I try to program call logs on these phones it states "no lines assigned". Some of the DN's actually will allow me to set the log space.

Is this a glitch cause I set this up all the time usually on 6.1 or higher and it works all the time.

"A phone is a phone and not a computer workstation".

 

[Multimedium]

Is this a glitch cause I set this up all the time usually on 6.1 or higher and it works all the time.

No.

MICS 6.1 MR and later

There is an option to choose whether calls are logged by line or by set: System Programming > Feature Settings > Call Log.

When the value is set to "Line", you can choose on which lines the calls can be logged: Terminals & Sets > [Set] > Telco Features > Feature Assignment > [Line] > Call Log Set. The lines available under the Feature Assignment heading are the assigned lines, whether they "Appear & Ring", "Appear Only" or "Ring Only".

When the value is set to "Set", there is no choice. As a result, the "Call Log Set" setting doesn't exist. All the calls that ring the set are logged. This includes assigned lines that "Appear & Ring" and "Ring Only", Answer DNs that "Appear & Ring" and calls that have been forwarded from another set.

MICS 6.0 and 6.1

There is no option. Calls are logged as if the "Set" option described previously was chosen.

MICS 5.0 and earlier

There is no option. Calls are logged as if the "Line" option described previously was chosen.

All of the phones have no line appearances on them.

Every time I try to program call logs on these phones it states "no lines assigned".

On MICS 4.1, in order for a set to automatically log calls, lines must be assigned to that set.

Some of the DN's actually will allow me to set the log space.

As long as there is free space in the log pool, log space can always be allocated to a set. This allows a set to use the Log It feature (Feature 813) and manually log the active call.

 

[lvNortel]

It seems liek such a tiny amount of CID Log space is available. In fact if all DN's were used there would not be enough space for lets say 25 logged calls each. Strange.

"A phone is a phone and not a computer workstation".

 

[Brutalis]

A little work around that has worked for me is to assign lines to the set, program logging for those lines and then remove the lines from the set. The set will now log calls even without the lines assigned. Can't remember what version of software I did this on, sorry, but I think it was older like 2.0 or maybe 4.0

 

[lvNortel]

Yes thank you. I noticed that when I did that it "tricked" the set to keep logging.

"A phone is a phone and not a computer workstation".