Microsoft Word question

[tgalownia]

I have customer whom when opening up a word Doc (Word 97 operating system NT 4.0) that a page break is pushed to then next page. This only happens with one customer and only happens with this one Document. I shined it off as Mictrosoft weird stuff but still is kinda different and was wondering if anyone has ever ran into this issue.

I have deleted customer's Normal.dot. That didn't help.

Any ideas or do I need to put this itn Twilight Zone category?

 

[kmayo503]

did you reinstall office?

 

[xlhelp]

Hi, could you provide a little more explanation. Didn't understand the question.

Deja Moo - "I have heard that bull before"

 

[tgalownia]

I don't reinstall office as that is separate duties. . I could send it off to be done but for one document the customer didn't think it needed to be.

All people who open this DOC get the DOC properly formatted. One customer opens this document and the page break at the bottom of page five gets "pushed" to the next page. Thus page 6 is blank for her. . . and her page seven is actually everyone elses page six.

 

[kmayo503]

is the one customer that has the problem on the same computer as everyone else? or is it on there personal computer?

 

[tgalownia]

She is only one who signs on to computer.

 

[kmayo503]

than there is probably something wrong with word. i would deffinatly try to reinstall office.

 

[tsurikov]

Hi,

The formatting and layout of a Word document can, unfortunately, change depending on which printer drivers are installed. There's some sort of weird printer font/Word document interaction that I don't really understand, but have experienced. I've seen 5-line paragraphs suddenly turn into 6-line paragraphs, or vice versa, figures moved around, etc., etc.

Before you go reinstalling Office, check whether your client is using the same printer driver as everyone else. If she's not, try installing that driver and setting it as default. That might solve your problem.

Good luck,
--Michael

 

[Smallboy3uk]

sounds to me like a printer problem, the default paper size may be letter which would make the page taller and narower than A4.

alternativly if it is for all docs check her default page settings are at A4 and her regional settings are correct.


Regards

Si.

Win2k MCP

 

[MakeItSo]

Smallboy's right.
Such things are usually caused by the printer settings. Does the customer have any printer installed? If not, he probably has a PS printer like acrobat distiller. This usually is set to Letter....

MakeItSo

Andreas Galambos
EDP / Technical Support Specialist
Bowne Global Solutions Wuppertal, Germany
(andreas.galambos@bowneglobal.de)
HP:

http://home.arcor.de/andygalambos

 

[tgalownia]

Thank you for all the help and advice. My customer is hooked up to same printer with same drivers as her co workers so not sure why it is still happening. Again, it is only happening on this one word DOC, Not sure why it is so special

will keep looking into some other stuff but methinks I will put it in Twighlight Zone category. . . She is fine with that seeing as how it is just this one DOC.

Once again. . . thank you

t

 

[lmcate2]

Make sure that she has the correct fonts loaded. I had expererience the same situation, and the problem was solved when I loaded the proper fonts.

 

[dcompto]

I've had this happen when there is a graphic or text box on a page and there are two section breaks--one right after the other. The first section break "hides" under or to the right of the graphic or text box. It is hardly visible (if at all) and it forces the second section break onto the next page.

Anyway, near the top of the page containing text prior to the section break...
Alt+Ctrl+Home (Select Browse Object)
click on 5th icon in top row (Section)
Then hold Shift
Arrow left once
Press Delete

I hope this works for you.