Greetings -
We have a MOSS 2007 box running, with the free Microsoft Help Desk site configured. Everything pretty much works fine.
We noticed that users could edit service requests submitted by anyone. To rectify that, I set the permissions so that users could only edit their own.
As soon as we did that, alerts configured by the Help Desk staff stopped working. When we attempt to create new alerts (essentially telling us there are new tickets, or that they have changed), we get "You cannot create alerts for lists for which users can only read their own items."
Is there a way to resolve this without giving people the right to see/edit other users' service requests?
I've looked around online, and haven't found anything. This is for my church, so it's a non-profit, low cost issue.
Pat Richard
Microsoft Exchange MVP
Contributing author The Complete Reference: Microsoft Exchange Server 2007
We have a MOSS 2007 box running, with the free Microsoft Help Desk site configured. Everything pretty much works fine.
We noticed that users could edit service requests submitted by anyone. To rectify that, I set the permissions so that users could only edit their own.
As soon as we did that, alerts configured by the Help Desk staff stopped working. When we attempt to create new alerts (essentially telling us there are new tickets, or that they have changed), we get "You cannot create alerts for lists for which users can only read their own items."
Is there a way to resolve this without giving people the right to see/edit other users' service requests?
I've looked around online, and haven't found anything. This is for my church, so it's a non-profit, low cost issue.
Pat Richard
Microsoft Exchange MVP
Contributing author The Complete Reference: Microsoft Exchange Server 2007