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Microsoft Fax going into which outlook folders?!?!?!?!?

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Albuckj2

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Jan 7, 2003
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Hi.

I'm trying to sort out my bosses' Microsoft Outlook 2000. I don't know how it was set up. Only faxes are coming in, which is what I want. This was done by going Tools => Options => Mail Services, and then just selecting "Microsoft Fax".

The inbox folder has several folders. Here's the problem. Some faxes come into the main "Inbox" folder, and some go into one of the subfolders of inbox. We only have one fax number. Why are they going in two folders, and what is controlling which box they get put in?

Any help would be greatly appreciated. Ultimatly, i want faxes to come into one folder, and emails into another.

Cheers,

Alex.
 
I've never tested it, but message rules might work on the fax header. This could be what's causing it.
 
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