Microsoft Excel has encountered a problem...

[F510YesYes]

Hello All - So the PC is a windows xp pro sp2 and office xp (2002). The file
normally sits on a server share and whenever ONE client opens file - even
when copied to client's computer and renamed to something else- after
modifying it - adding a letter or two- and at the moment of saving it, excel
crashes with the following message:
Microsoft excel has encountered a problem and needs to close. Microsoft
Excel can try to recover it for you" and further in the Windows that "the
information you were working on might be lost. Microsoft excel can try
recover it for you". A check box with "recover my work and restart Microsoft
excel.
Some things done, searched for xlb files and found none on the system,
gupdate /force and sync executed, chkdsk /r ran as well, started excel with
the /o and /regserver switches as per kb 291288 and same thing. The excel
folder renamed in the registry and same error. Lastly, a new computer set up
with a different PC name and the issue continues...what gives??
yes, the event viewert was checked and it does point to some dll:
AppName: excel.exe AppVer: 10.0.6850.0 ModName:
excel.exe

ModVer: 10.0.6850.0 Offset: 00023c3a

Also, something noticed, it seems that it happens sporadically to other
users although not as frequent as this specific client and, it created these
additional files - wherever the excel file is located- that look like temo
files named like ef000, etc

Thanks for your help.
Regards

 

[bobw]

F510YesYes,
Sounds like a problem in the file itself. Is this something you created? If so, were there any errors messages in Excel when it was created? Have any other Excel files displayed this behavior?
Bob W

"If the only tool you have is a hammer, you will see every problem as a nail." - Abraham Maslow

 

[F510YesYes]

As odd as this may sound, while doing some research on this never ending issue, came across a post mentioning that sometimes having a local HP printer as the default can cause this error in Excel. Mind you the client was not having the issue when attempting to print, just when she saved or modified file. Odd but after changing the default printer to another non-local-non-hp printer, the excel is working just fine.

Thanks

 

[bobw]

How cool - I love the odd ones! Thanks for the info!
Bob W

"If the only tool you have is a hammer, you will see every problem as a nail." - Abraham Maslow

 

[mdav2]

I had similar problems when creating an excel file from code in another system (generated from a visual foxpro program). The file would be created fine but when you tried to save it it would give the same message you got. testing showed it worked fine with word 2000 but not 2003.

Never came up with a solution, think it didn't like something to do with charts.

Mark Davies
Warwickshire County Council