Microsoft Excel displaying charts weird

[jerichardson]

Has anyone else seen this problem? I think this is either memory or video related but I can't really isolate it to that yet because it only seems to happen in Excel.

Anyway, what's happening is when the user scrolls past a chart it will only show a portion of the chart. If you scroll back up and then back down it will display the image correctly. However, as soon as you scroll back away form the image it will do it again.

Any thoughts?

 

[AnotherHiggins]

My first guess:

Window > Unfreeze Panes

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[jerichardson]

I just checked that and the panes were not frozen. I don't really know how to acurately explain what's going on. It's almost as if the video is having a hard time keeping up with the page. However, why is it that when I scroll back up it's fine until I scroll down at which time it will only show like the top and bottom 1/3rd of the image and not the center or the other way around. Also, it's not consistent, some times it will do it and some times not. And it's not for just one document either.

 

[xlhelp]

Go to Start, Settings, Control Panel, Display, Settings, Advanced, Troubleshoot and turn the acceleration down one notch.

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[xlhelp]

An afterthought:

Also try getting the latest Graphics driver.

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[jerichardson]

Sweet, thanks. I'll try that in a few. Theoretically it should have the correct video driver because I just re-built the laptop on Monday. HOWEVER, Dell doesn't necessarily always keep their video drivers up-to-date with their older systems so I might have to try that as well.

BUT I can't check yet because he just left his office

 

[jerichardson]

Well tried the acceleration down and it's still happening! Any other ideas?

 

[jerichardson]

Ok, so now I found out that it's not just doing it with charts. Basically what happens is when the user alt-tabs between multiple excel docs it will lag behind and when it gets to the page, regardless what information is on it, parts of it will be missing until you scroll down and then back up. This one is really confusing me. I've tried lowering the hardware accelerator and I just don't know where to go now!

 

[SkipVought]

Try posting your dilema in one of the HARDWARE forums.

Skip,

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Sir Cumference!}

 

[jerichardson]

I don't believe it's hardware related. Why would it only happen in excel if it's hardware related?

 

[xlhelp]

Have you checked your CPU usage while this is happening?

If you have to scroll to see the screen, most likely it's your graphics driver, card......

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[jerichardson]

Today I changed the motherboard, video card, and memory and it's still doing this. I'm lost now! Any ideas???