Microsoft error report question

[brarnold]

I have a user out in the field (sales) that says that everytime he logs in the error report comes up. Has this happened to anyone else? Any ideas where to start to troubleshoot?

Thanks!

 

[Turkbear]

Hi,
Well, maybe start with what error is being reported.




To Paraphrase:"The Help you get is proportional to the Help you give.."

 

[matthewpepple]

Has this happened to anyone else? ...

...all the time... tell the user to turn off and ship to you


cheers!

matthew pepple

--

matthew pepple <dot> com

 

[linney]

The best place to start is in the Event Viewer of that machine, you can get a full picture of what is going on.

You could also clarify the exact message being displayed to the Salesman.

You Receive a "System Has Recovered from a Serious Error" Message After Every Restart (Q317277)

http://support.microsoft.com/support/kb/articles/q317/2/77.asp

316424 - Error Message: The System Has Recovered from a Serious Problem

http://support.microsoft.com/default.aspx?scid=kb;en-us;316424&FR=1&PA=1&SD=HSCH

326688 - Windows XP Problems if Your Profile Is Damaged

http://support.microsoft.com/default.aspx?scid=kb;en-us;326688&FR=1&PA=1&SD=HSCH

How To Configure and Use Error Reporting in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310414&FR=1&PA=1&SD=HSCH

Update For Windows Error Reporting

http://support.microsoft.com/default.aspx?scid=kb;en-us;821253&FR=1&PA=1&SD=HSCH

Some general things to try.

See if System Restore will get you back to a restore point before your problem with Explorer.

Try Safe Mode (Do you have this problem in Safe Mode?).

Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.

Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.

HOW TO: Verify Unsigned Device Drivers in Windows XP

http://support.microsoft.com/support/kb/articles/q308/5/14.asp

If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.

How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)

http://support.microsoft.com/support/kb/articles/q315/3/41.asp