Micros to Opera Double Postings

[Scacea]

Hi guys.
Anyone here that uses Micros (3700 or Simphony) in a hotel with Opera front office?

It appears that from time to time the Interface is acting and is loosing connection (in multiple sites) so at this stage when an employee is trying to close a bill they get an error message on screen IFS no communication. Check network cables. The employee will press OK and will try and close it again getting the same error message. At this stage for what ever reason Opera is getting the transaction twice but in Micros the bill is still open which is causing financial issues.
Logged this with Oracle but got 0 support on this. They try to say it's our fault.
Anyone out there that has the same issue? Anyone manage to get this fixed?

Thanks

 

[drelih]

Hi,

I think it's not possible to send again check to Opera after pressing OK button.

It looks like waiter is restarting workstation and try to close check again while interface is still not working.

Do you have any other interfaces that are running while closing check? e.g. fiscal interface?

 

[Scacea]

Hi,
No there are no other interfaces and the waiter is not restarting the workstation.
If the interface is down and you try to post the payment and you get the error if you press ok and try to repost that 100 times the check will go 100 times to Opera.