MICROS Tips Sharing and Server Teams

[Moregelen]

So... I didn't even know if Micros could do teams, but in a recent foray into reporting, I actually found several tables that indicate this is possible with Micros. Is it possible to set servers to be on a team so that their tips are posted to both server?

Also, I know that Micros has fields where you can set tip share percentages and the like, but how exactly does this work? Is it possible to assign this pool of tip money to other employees? Say... servers have a 5% tip share, 60% of which goes to bartenders and 40% of which goes to the runner? Not exactly that of course, but something similar? And if you can't do it that way, does anyone know if the tip sharing is accumulated and tracked in such a way that you can track when it was shared? That way you can use SQL to figure out who was working and during the tip share and split it out that way?

This is a feature of RES I know nothing about at current, and frankly, its something that seems to be in high demand with all of my customers.. most of whom are doing this manually right now. We have a few where I setup 'tip sharing' for them, but all it is is that their employee report shows a percentage of a specific category of their sales. It still ends up being a manual process actually tipping that out. Any insight or help anyone could give would be much appreciated. This is something I really should know how to do but I just don't have time right now to figure it out for myself.

 

[Wildbar]

We looked at the "Team" option for the times we have several servers on the same group. From what we could tell making a "Team" just allows the "Team" members to pick up and use the other servers checks, as long as they were team members The staff found it kind of confusing and we went back to using just a group server card. I don't know if the "Team" option brings any added tip options with it We (as it sounds like you do) just modify the server reports to give the proper tip amounts to put in the pull, which is manually split up.

 

[Netvoid]

In manager procedures when you build a team you declare the tip allocation among the team members on an employee level. You follow the directions about enabling team service to begin with and then when you build a team in manager procedures if you want tip allocation even among 5 people you just set them all as 20%.

The team leader must begin and end the check.

All people need to be on the clock throughout the team check.

You need to close the team before posting "Update Time Cards with Sales & Tips", if this posting is processed multiple times while the team is still open duplicate allocation may occur.

Teams may be setup in advance.

Standard employee/cashier reports don't reflect the team tip information (unless modified).

The team tip allocation information is reflected on the 40 column employee tip report.

I haven't had a customer use it, demonstrated it and it was a great selling point that when they attempted to use practically ... you know the typical story. It does appear with some additional customization it could be made to work nicely. I mean implementing the data into some standard reports, also probably some SIM work to automate the allocation percents after building teams.