We use a third party gift-card processor for our branded gift cards.
We had an employee ring up a series of gift cards which a customer then wanted to split between cash and credit. The employee first rang in the card, then hit the cash button and accepted the "abort previous payment" prompt so the check closed entirely to cash. Normally, we would be able to reopen and adjust this check accordingly. However, we firstly cannot use the 'reopen' option on this check, only the 'adjust' option. Secondly, after voiding the full cash amount and attempting to close the split card amount, we get the "Partial Payment Not Allowed" message. We'd like to make sure we charge the card for the split amount and can make any other adjustments on our end as needed. Any suggestions to this issue are appreciated.
We had an employee ring up a series of gift cards which a customer then wanted to split between cash and credit. The employee first rang in the card, then hit the cash button and accepted the "abort previous payment" prompt so the check closed entirely to cash. Normally, we would be able to reopen and adjust this check accordingly. However, we firstly cannot use the 'reopen' option on this check, only the 'adjust' option. Secondly, after voiding the full cash amount and attempting to close the split card amount, we get the "Partial Payment Not Allowed" message. We'd like to make sure we charge the card for the split amount and can make any other adjustments on our end as needed. Any suggestions to this issue are appreciated.