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Micros RES 5.7.6 and Valutec Gift cards

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sstory

Programmer
May 7, 2021
1
US
I have a site that was upgraded in December 2020 to Res 3700 5.7.6 and SVC 4.2.7.460 and Valutec2 Host Adapter. Prior to upgrade, they were able to use the Redeem Auth inquiry to get an auth slip to print so customer can add a tip to the gift card redemption. Now when they use the redeem auth, it prints the auth slip with a $0.00 auth amount. When they go to close the check on gift card redeem, it gives the error "(E1) Incorrect Data". I have checked all the settings. I can't find the where the problem is, but when I look at the Valutec2 HA document, it does not reference Redeem Auth, but the install guide for SVC 4.2.7.460 does reference that inquiry. Any help is appreciated!

Thanks!
 
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