Micros RES 4.0 Condiments, Flex Ordering & PM

[Bennett000]

Here's an example of what I'd like to achieve:

Server places an order selects [Cheeseburger],
The customer doesn't want a bun
Server presses [No], and then [Bun], [Send]
The order prints up in the kitchen, says:

Cheeseburger
No Bun

Meanwhile Product Management knows that a cheeseburger is a Hamburger patty, a slice of cheese, and a bun, and from this No bun selection, the PM Software also knows not to subtract a bun from our inventory, since the customer doesn't want one.

I'm assuming the solution to this problem involves default condiments, the condiment prefix 'no', and [Do Not Deplete From Inventory] selected on the MI options group on the options page of Menu Items.

My problem is that I can't seem to figure out how to set conversational ordering up correctly, and to use the [No] button correctly. The absence of prefixes in the help files does not help.

I've created a Menu Item Class that is a 'condiment' and a 'condiment prefix' and selected 'No' from the drop down. I've also added a menu item called 'No', that is part of that menu item class. Also I've got a 'test cheeseburger' with some default condiments on it. I just can't get the 'no' button to work, perhaps because it's being referenced in the touchscreen designer as a 'menu item'.

What is the best way to setup my system to track inventory, and use condiment prefixes properly?

 

[Bennett000]

Well I figured out part of my problem.

Firstly I did NOT have the conversational ordering check box selected in the RVC transactions panel.

So now default condiments work quite well with prefixes and so does adding allowed condiments. The only problem I'm having is that required condiments are not showing up.

I feel that this is related to the build screen selection and the required condiments not being hard coded in.

When I've tried to hard code the buttons in, they show up as ADD condiment, rather than just the condiment they are

 

[DrZogg]

Hi,
The conversational ordering module does take a long time to program, and is very much like the Pizza Module in that the system builds the screens, layout and Condiments (like Toppings).
But if you work with PM and really need inventory to be accurate, it sounds like you are on the right path

 

[Bennett000]

I was on the right path, but the COM BUILD screens supplied at least with 4.7 do not suit my needs. I could write a new style to OpSysUser.cfg (or whatever the template is called) but I don't have a decent means of deducing the formatting/style of the templates for build screens. The default build screens do not seem to make effective use of space, and don't seem oriented towards table service.

I have a meeting with our Micros rep Tuesday, I will be bugging him about COM and the documentation.

My present work-around for the inventory side involves creating a lot of specific no-bun, no-lettuce style condiments, and then grabbing the numbers they're sold, re-introducing their inventory to the system via a special purchasing order I set up in PM. This achieves what I want while letting me make full use of the Touchscreens.

I really couldn't wait to figure out how to write templates properly.

Thanks for the reply though, good to know I was on the right path.