Micros RES 3700 - credit authorization not enabled intermittent

[jd11111]

I am working with a site that intermittently has credit card issues after reboots. Micros has reinstalled the driver several times, but it continues to happen.

This is from the 3700d log. Has anyone seen this before?



Thu May 29 15:17:55 2014 | MICROSSERVER | CAAdapter | 0 | CaAdapter - CLogInterface initialized OK |
Thu May 29 15:17:53 2014 | WS01 | OPS | 0 | Setting version on download: 1CF7B7B-103C60E0 |
Thu May 29 15:17:55 2014 | MICROSSERVER | CAAdapter | 0 | CaAdapter.Dll version [4.6.4.2070] |
Thu May 29 15:17:55 2014 | MICROSSERVER | CCS | 0 | CCS starting up |
Thu May 29 15:17:55 2014 | MICROSSERVER | CCS | 0 | Failed to read init data from the registry. |
Thu May 29 15:18:05 2014 | WS02 | OPS | 0 | Setting version on download: 1CF7B7B-1518E2A0 |
Thu May 29 15:18:10 2014 | WS01 | OPS | 0 | Failed to open CCS Client subkey [SOFTWARE\MICROS\Common\CcsClient] |
Thu May 29 15:18:11 2014 | WS02 | OPS | 0 | Failed to open CCS Client subkey [SOFTWARE\MICROS\Common\CcsClient] |

 

[DJensen999]

Line 5 seems to indicate that the Driver information is not making it from the database to the registry at startup.

I would start by verifying all information in your CA/EDC setup in POS Configurator, increasing verbosity on the Credit Card Server to 1 or 2 in Micros Control Panel, and then rebooting to apply changes. If you continue to have issues, post some more errors from the log during failures and we can advise from there.