Micros "Close Cash Drawer" Problem

[MicrosMikeM]

Hi,
Occasionally I get workstations that prompt to "Close Cash Drawer" even though the drawer is closed after a transaction. We cant get to go away until rebooting the till and next order it does it again.
I know something is broken i just cant find out what it is.

I go into
POS Configurator
Click on User Workstations
Select the workstation that is having the problem in the list
Click on Cashier tab
Uncheck Require cash drawer closure
Restart Database and workstation

now my problem goes away but i dont like doing this, it feels like a less secure temporary fix. Is my drawer broken or "Cash Drawer 1" port on micros or is this a config issue that happens at random?

thank you in advance

 

[CathalMF]

Swap the cash drawers with the other workstation and see if the problem follows the cash drawer.
If it does then its either a problem with the cash drawer or the port that the cash drawer is plugged into.

Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website

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[mvelazquez]

I think that the test that CathalMF proposes is ideal since it helps you to verify if the problem is with the Workstation port or with the drawer itself.

In my experience the problem is always with the drawer and it can be two things, the first is that the drawer does not reach the end well and the sensor does not detect it completely closed and the second is that the connector cable to the Workstation has false contact.