Micros POS printing problem

[caroline726]

I have no experience with micros but my customer asked me if I could figure out how to print from their micros. After a power failure they replace their one micros terminal with a spare one. It now doesn't print (it does print to the print roll connected) but not the remote printer. It gives a network error which I'm assuming means the device configuration is incorrect but... I don't know how to determine the correct info for this remote printer. I see the the device configuration, with ISDN numbers etc... I'm assuming this is what I need to change.. Any help would be greatly appreciated!

 

[michelle305]

posconfig/devices/devices/ Select the printer name. I'm not sure how much info you want or need but here is the config including controlling node, ip, etc...
Is this what you meant?

 

[caroline726]

Michelle,

Thank you for your reply. I think I need more information. I guess you are saying if I go to posconfig & choose devices I'll be able to see the printer information? If you could give me a little more guidance that would be great.

Thank you for any help you can give me.

Caroline

 

[pmegan]

Caroline, what version of Micros are you working on?

 

[hosehead78]

Check the dip switch settings on the new printer. Make sure they match the old broken printer. If the workstation is talking to the printer via a daisy chain then this could be the issue.