ShawnOC2016
IS-IT--Management
Has anyone had an issue with Micros KDS where an order would come into the kitchen and route to the Expo KDS and then appear on the Prep station KDS with a higher prep time showing?
Example
Server 1 places order for CHICKEN WINGS on POS. Send the order to the kitchen.
Now you look at the expo KDS and it will show the order of CHICKEN WINGS with the checks prep time being 0:03 seconds as being in the kitchen.
Now when you look on the FRY station KDS it will show 8:03 as the current prep time even though it has really only been rang in for 0:03?
May not seem as a big deal, but when you have a screen full of orders, that wing prioritized itself to the top of the list and confuses the cook.
Any ideas on how this issue would happen?
Example
Server 1 places order for CHICKEN WINGS on POS. Send the order to the kitchen.
Now you look at the expo KDS and it will show the order of CHICKEN WINGS with the checks prep time being 0:03 seconds as being in the kitchen.
Now when you look on the FRY station KDS it will show 8:03 as the current prep time even though it has really only been rang in for 0:03?
May not seem as a big deal, but when you have a screen full of orders, that wing prioritized itself to the top of the list and confuses the cook.
Any ideas on how this issue would happen?