Micros GC Overview

[michelle305]

Can someone give me a brief overview of Gift Card interfaces on Micros POS?
How to tell what kind of GC?
Are there svcs and nonsvcs, is it that simple?
What is legacy GC?
GC are configured to track as Service Charges or Menu Items, why not as individual tenders?
I hope these are intelligent questions, as sometimes you can't see the forest for the trees when reviewing these docs.

 

[pmegan]

GC redemptions are set up as individual tenders. It's just the GC Sales that are set up as an SVC or Menu Item; you just have to ring in something to charge the guest for.

I've always uses non revenue-generating service charges for GC sales. The upside is that there's no calculations to back out the GC sales. The downside is that they can't be combined with any other items on a check, and you can't do a split payment.

 

[DrZogg]

Hi,
true. A GC must be sold and tendered (paid for) in full at time of sale/issue. You cannot split payment. These are best set up as a NON-REVENUE service charge, and this service charge can be linked in the GSS Back Office (GSS.exe). Standard service charges such as TIPS or CORKAGE have taxes with them.
Gift Certs set up this way should not incur taxes (as the sales later incur taxes)
They can be sold / issued and redeemed via the POS unit.
The serial / number can be entered manually OR be read off the Mag Stripe.
When redeeming the GC, it is now a TENDER. In GSS.exe you can set redemption settings such as Valid Until, partial redemption Allowed.

As a tip also, if wanting to ru GSS from anywhere other than the server (i.e office PC with BOH loaded) just copy yhe GSS directory on the server into the same location on the PC (MICROS\RES\GSS..) and also copy the file MDSHOSTS.XML from the COMMON\ETC on the server to the workstation. This allows the GSS.exe to locate the Micros server.

If you have legacy GC already issued, you can import them directly into GSS (all exports & imports are CSV).

Cheers