Micros e7 Refund Configuration

[Shane C]

Hello and thank you in advance for your help!

I have a Micros e7 system in my restaurant. Believe it or not, after 5 years in business, I have never had to refund a credit card... until today. Unfortunately, Micros did not properly configure my system for a refund and pressing the refund button only displays the letter "Rfnd" in red on the top of the screen. I attempted to configure a refund button on my own but have fallen short.

I went into the configurator -> Service Charges -> Add Record and created a new Record. Under the Main tab, I set the Print Class to be the same as all other Service Charges, the Type is set to Non Revenue, and the Form of Service Charge is set to Open and Amount. Under the Settings tab, I checked Reference Required and Authorization Required. I then went to the Touchscreens menu and added a button with the Function set to Service Charge and Value set to the Service Charge record I previously created. Now when I go to the pay screen and select my new button, it says "Enter CC Refund Amount" (my button is named CC Refund). I enter the amount but it shows as a positive SVC CHARGE amount and not a negative amount. It seems as though I am missing something here to make the system know this should be a negative amount. Any assistance on how to get this corrected would be greatly appreciated. Thanks!

 

[Wildbar]

Did you actually try running the card through to completion?
I know on 3700 when doing a refund the credit card also appears as a positive but once you complete the transaction the amount is actually a negative (refund)

 

[krazeeddie]

You need to sign in as a manager, Hit the refund button, go to your food screen (Or wherever you have misc food button) hit void button, then the open food button, put in the amount, then go to the pay screen and hit the tax exempt key, then go to your Pay screen and do Credit Auth followed by Credit Finalize.