thatguy3388
Technical User
Hi all,
I'm currently working on a customers site that has 3 WS5. The have 3 IDN printers(2 Epson t88 and 1 Epson u200) and one serial Epson t88. The customer has requested to have two additional thermal printers added. Based on the available ports I purchased 2 serial t-88 of the same model.
I configured the dip switch settings to match the existing thermal that was already attached. Both printers are connected to the Com5 port via a null modem cable (db9f to db25m) I also got with Epsons tech support to help change the printer into serial mode only instead of serial or usb mode. I copied the settings used for the existing serial thermal printer for the devices settings etc.
My issue is that when trying to print a local check, the system says that the printer offline and asks if i wanted to retry or abort. In addition, the check does not send to the back up printer which was confirmed as working. I have confirmed that the two new printers are working as have swapped them around with the workstation with the existing serial t88.
What could I be missing on the programming side? Do i need to enable the com5 ports to be active on the other workstations? Does E7 have licensing restrictions on printing and order devices? Any help is much appreciated.
I'm currently working on a customers site that has 3 WS5. The have 3 IDN printers(2 Epson t88 and 1 Epson u200) and one serial Epson t88. The customer has requested to have two additional thermal printers added. Based on the available ports I purchased 2 serial t-88 of the same model.
I configured the dip switch settings to match the existing thermal that was already attached. Both printers are connected to the Com5 port via a null modem cable (db9f to db25m) I also got with Epsons tech support to help change the printer into serial mode only instead of serial or usb mode. I copied the settings used for the existing serial thermal printer for the devices settings etc.
My issue is that when trying to print a local check, the system says that the printer offline and asks if i wanted to retry or abort. In addition, the check does not send to the back up printer which was confirmed as working. I have confirmed that the two new printers are working as have swapped them around with the workstation with the existing serial t88.
What could I be missing on the programming side? Do i need to enable the com5 ports to be active on the other workstations? Does E7 have licensing restrictions on printing and order devices? Any help is much appreciated.