I had an issue last week where a customer was overcharged by $140.00. The batch has been sent out. I think my mom made things worse. How do I give the customer a credit. Yes we are on merchant link. He was charged twice on the same check. My mom reposted the check. There was two credit cards and cash on the check he was over charged. How do I deal with this. Mike
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Micros dealing with batched cc screw up
- Thread starter mdiaczyk
- Start date
jimmymcp02
IS-IT--Management
The way we deal with this is usually we have the customer dispute the charge and then our bank will deduct the amount of the dispute from our account if the bank finds there is a reason to reverse the transaction.
Micros has non-revenue generating service charges that are used for deposits and gift card sales, but can be used for this. Just press Void, then the Non-Rev button and enter the amount. It will generate a negative check that doesn't post to sales. Close that to the guest's credit card and it issues a credit.
Not sure how to do it on other POS systems, but there's got to be something similar.
Not sure how to do it on other POS systems, but there's got to be something similar.
- Status