micros 9700 v4 Web Reports

[microsguru2]

Hi. Was wondering if someone could help me out. Earlier this month i noticed in issue in our Web Reports module. WHile looking for transactions, i noticed that at one point in time, the "JNL" link disappeared from the "Transaction Summary" page (under Audit & Analysis). Prior to 9/1/2016 at around 1:35pm, I was able to click on the "JNL" link to display a receipt format of a transaction. After 9/1, it no longer showed. I checked all of the logs and could not find any errors or indication as to why it stopped becoming available. Any idea as to what would cause this to happen?

Let me know if there are any other details i could provide. I called micros about it, but they don't seem to know much about web reports from 9700.

Thanks.

 

[hosehead78]

Sadly, it's harder and harder to find good support for the 9700 system from Micros/Oracle. If you can find an old tech that has good info and knowledge, it's hard to get Micros to hand them over for help.

As for the issue with the link, is this happening to any checks before 9/1 or is it all of them regardless of the date?