Micros 8700 new delivery fee total not reporting to PMS

[nightcast]

Please help...i'm maintaining micros 8700 and just yesterday I added a new button called deliver fee. how this key work is when server start a new check or table on workstation 3 he or she can hit this key everytime food orders must be delivery to guest. New key is programmed as food items and ring up the same way like all food items. Everything was working fine on the micros system sides. The revenues and system reports are fine. The problem is on the PMS side report, the delivery fee total is dumped onto the wrong place, food total istead and you would not see any sale total for the delivery fee at all. For example, if I have $100.00 delievey fee and food $500.00
the PMS report would look something like this.
Food: $600.00
Delivery fee:
I spoke to micros supports and they already knew what the problem was and they are willing to help me out only if I can find out if Delievery fee is an itemizer. I am not sure what an itemizer is and how can I find out if delivery fee is an itemizer or not. Is there another way to program deliver fee so that on the PMS side, the report can be seperate from food. Said, Food: $ 500.00, delivery fee: $100.00. Your help is greatly appreciated. Thank you.

contro00

 

[regilobo]

Sales Itemizers can be thought of as subtotals or categories for the items you ring up on a check. Think of them as a bucket where totals accumulate. You might see Sales Itemizers set like:
1. Food
2. Liquor
3. Retail

Sales Itemizers are defined here:
RVC-->Descriptors

Each Menu Item Class (RVC-->Menu Item Class) is linked to a Sales Itemizer.

Each Menu Item is linked to a Menu Item Class.

When you post to the PMS, MICROS sends the totals for each Itemizer to the PMS*. The PMS then will post those totals to the folio based on its own configuration (i.e. it knows that Itemizer 1 should be Food, Itemizer 2 should be Liquor, etc)

So you probably need to first check your Sales Itemizers and see what you have defined there. Say for example there is a Misc itemizer already defined that you could use for the Delivery Fee. You'll also want to verify how the PMS is mapping the itemizers to its own reporting.

Then you may want to create a new Menu Item Class for the Delivery Fee and set its Itemizer to Misc (or whatever you decide to use).
Now when you ring up a Delivery Fee, it will post to the Misc Itemizer.

That should get you started in the right direction, but there is also another way to handle things like delivery fees: as a Service Charge. If you do that, then you don't have to worry about the Itemizers as the PMS will be sent the total of all service charges with the posting.

* Note: You can set up to 16 itemizers, but I believe that only 4 or 8 of them are actually passed to the PMS...can anyone confirm this?

 

[nightcast]

thank again Regilobo,
I checked the PMS reports today and the total finally dumped into the right place.

Terry