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Micros 384: Closed Checks Not Purged

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couldntcreateauserid

Technical User
May 9, 2012
2
US
I am intermittently getting the above message when trying to open a check. I've rebooted the system twice. I've run end of night once. I've run a SQL searching for old checks and found none. I've also ran an SQL to purge history and still getting the message. Lastly, I went into the 'configurator/autosequense steps/purge a guest check' and made sure 'skip step' is set to 'false'. Does anybody know how to correct this? Also, if it requires to rebuild/reload the DB, can you pass detailed insturctions. I had tech support do this last year, but wasn't able to follow all the steps.
 
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