We have a RES 3700 system with about 10 terminals (all mTablets). I recently swapped one terminal out and replaced it with one from a seasonal revenue center.
Ever since I made that change credit card authorizations on that terminal have been very slow. We're talking more than 30 seconds to authorize a charge. What's strange is that all other revenue centers attached to the same system are functioning fine.
Another thing I noticed is that the terminal is showing as offline on the Control Panel, and I can't access it via VNC, yet it's able to connect to the database and (eventually) process credit cards.
Ever since I made that change credit card authorizations on that terminal have been very slow. We're talking more than 30 seconds to authorize a charge. What's strange is that all other revenue centers attached to the same system are functioning fine.
Another thing I noticed is that the terminal is showing as offline on the Control Panel, and I can't access it via VNC, yet it's able to connect to the database and (eventually) process credit cards.