Micros 3700 Service Charges appearing in Total Discounts

[sherityo]

Has anyone else had trouble configurating the Auto Gratuities for a restaurant? I'd love some direction on how some of it appears as a debit in Total Discounts in the first column of the System Balance Report, none appears in Auto Gratutites in the middle column and some appears in Service Charges in Total Tips in the 3rd column. Any ideas appreciated.

 

[Wildbar]

A number of those items showing up in your report are just based on your tracking groups and how they are setup. Look in "POSCONFIG" "Reporting" ""Historical Totals" "Classes" and find your system totals. You can adjust how they are setup here...and labled. They always total to the bottom of each column. Search the site for how to unlock the tracking group to make changes. If you want to go a step further you will need crystal reports and then can modify the reports as needed or add formulas. Hope this helps