Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations gkittelson on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Micros 3700 Printer Omits Items Randomly

Status
Not open for further replies.

sean12345

Technical User
Mar 25, 2016
1
US
I have added a printer to my existing system. It sporadically omits orders on a ticket. There is no pattern, ie only burgers or only mods or certain mods.
 
I know for the 9700 system, if you bring up a check and add to it and then send the check again, it only prints out what was added. This is by design so there is no food waste.
 
Can you reproduce the problem?

What prints on the ticks is defined by the print class assigned to the menu items.
Find the burger or mod that was omitted and try and print it again. If its always missing them open the menu item configuration on the server and find this item and check its print class compared to an item which is printing correctly.

Do you want some custom SIM scripts developed. Contact me via my website
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top