AnthonyFarr
IS-IT--Management
Hello guys,
This is my first post and glad I finally found a forum for POS systems. I currently receive an error along the lines of "Error printing (null) checkNumber" on the KDS system. I have two kitchen printers, one for the counter side and one for the drive thru which are "Kitchen01 Prtr" and "Kitchen02 prtr" respectively. I have tried all of the following:
1. Unplugged the drive-thru printer with the same adapter still connected and plugged it in the counter printer's connection. The printer printed counter tickets perfectly.
-Eliminates the possibility of a faulty printer or adapter unit.
-Eliminates the possibility of incorrect dip switch configuration.
-Issue is in the connection or not properly being sent out from PCWS05.
2. I then took the printer up to PCWS05 which is controlling the printer via MDSPrinters.xml and plugged it directly into the workstation with a new CAT 5 eliminating the connection through the wall and etc. The printer was still not functioning![[sadeyes]](/data/assets/smilies/sadeyes.gif "[sadeyes] [sadeyes]")
. Not all the way sure if I should be getting results directly plugged into PCWS05 or not but it made sense to me.
-Eliminates possibility of bad connection between PCWS05 and Kitchen 02 printer.
-I also noticed with this particular store that when I got for the confidence test in the printer and go to the IDN tab not printers are listed
--However it also did this for PCW04 which is connected to Kitchen 01 and functioning, but when I did the print test it worked on Kitchen 01? I am used to the printers being listed there.
3. Of course I have rebooted all of the Micros system and also the main computer. Reloaded the database etc.
If anyone could provide me some insight that would be awesome. I also am having a tech come out to look at the situation so I will provide an update.
WindowsXP
MICROS 4.1
MICROS 3700 POS
Debug log view produces:
Fri May 24 12:55:09 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2434 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:12 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2434 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]
Fri May 24 12:55:14 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2435 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:13 2013 | PCWS05 | MdsSysUtilsProxy | 0 | Setting system time - is difference of 3 seconds
Fri May 24 12:55:17 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2435 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]
Fri May 24 12:55:19 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2436 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:22 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2436 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]
This is my first post and glad I finally found a forum for POS systems. I currently receive an error along the lines of "Error printing (null) checkNumber" on the KDS system. I have two kitchen printers, one for the counter side and one for the drive thru which are "Kitchen01 Prtr" and "Kitchen02 prtr" respectively. I have tried all of the following:
1. Unplugged the drive-thru printer with the same adapter still connected and plugged it in the counter printer's connection. The printer printed counter tickets perfectly.
-Eliminates the possibility of a faulty printer or adapter unit.
-Eliminates the possibility of incorrect dip switch configuration.
-Issue is in the connection or not properly being sent out from PCWS05.
2. I then took the printer up to PCWS05 which is controlling the printer via MDSPrinters.xml and plugged it directly into the workstation with a new CAT 5 eliminating the connection through the wall and etc. The printer was still not functioning
. Not all the way sure if I should be getting results directly plugged into PCWS05 or not but it made sense to me.-Eliminates possibility of bad connection between PCWS05 and Kitchen 02 printer.
-I also noticed with this particular store that when I got for the confidence test in the printer and go to the IDN tab not printers are listed
--However it also did this for PCW04 which is connected to Kitchen 01 and functioning, but when I did the print test it worked on Kitchen 01? I am used to the printers being listed there.
3. Of course I have rebooted all of the Micros system and also the main computer. Reloaded the database etc.
If anyone could provide me some insight that would be awesome. I also am having a tech come out to look at the situation so I will provide an update.
WindowsXP
MICROS 4.1
MICROS 3700 POS
Debug log view produces:
Fri May 24 12:55:09 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2434 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:12 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2434 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]
Fri May 24 12:55:14 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2435 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:13 2013 | PCWS05 | MdsSysUtilsProxy | 0 | Setting system time - is difference of 3 seconds
Fri May 24 12:55:17 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2435 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]
Fri May 24 12:55:19 2013 | PCWS05 | PrintControllerCE | 0 | Job[PCWS01 Task 2436 Gen 0]: Failed to get printer status [MDEV_E_TIMEOUT] from printer [Kitchen02 Prtr_Dten_125]
Fri May 24 12:55:22 2013 | PCWS05 | PrintControllerCE | 0 | StatusRequest: Job [PCWS01 Task 2436 Gen 0] error, [C_JOB_SENT_TO_BACKUP][STATUS_JOB_SENT_TO_BACKUP] Cmpl [1] Rem [1]