Micros 3700 - OPS App Hang

[mvelazquez]

Today began to manifest a problem with a WS6 Micros.

Currently in a Store there are 3 terminals on the Counter and 2 on Drive-Thru. Suddenly the Drive-Thru Cashier Micros got hung up. Only the OPS, this did not affect windows.

It restarted and the same thing happened again, the closure of the App was forced and continued to happen.

Subsequently, the CAL was reconfigured and everything worked normally for 2 or 3 transactions and was hung up again.

Drive-Thru equipment was exchanged with a counter and reconfigured. The one that I passed to the Drive-Thru worked without problems and the one that moved to the Counter continued with the fault, which indicates that the problem is not in the configuration but in the equipment.

The CAL RES 5 for Win32 clients was reinstalled again and the computer was reconfigured from scratch and still happening.

in Log 3700d I don't see any error. I already raised the Verbosity to 10 of several indicators in the micros control panel and I don't see any relevant flaws. Windows works without problems which makes me think that it is not a hardware problem such as memory or processing. The only thing that fails is the App OPS.EXE

The only thing I find is in the Event Viewer of the team the following:

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: ops.exe
P2: 5.5.500.4864
P3: 5b1feed1
P4: 8ec2
P5: 134217729
P6:
P7:
P8:
P9:
P10:

Attached files:

These files may be available here:
C:\Users\micros\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppHang_ops.exe_9cfa69cc7b767f099485efd8d62ca64abdc751c_985da715_071259a5

Analysis symbol:
Rechecking for solution: 0
Report Id: a83456e5-3c96-11ea-9770-00a0a4220b2d
Report Status: 96
Hashed bucket:

The Micros Version is 5.5 MR5 Build 5.5.0500.4864

3700d.log:

Tue Jan 21 15:59:34 2020 | PCWS02 | CaClient.dll | 0 | CaClient.Dll version [5.5.0500.4864] Begins |
Tue Jan 21 15:59:34 2020 | PCWS02 | PeriphsDll | 0 | periphsdll.dll version 5.5.0500.4864 built Jun 12 2018 11:38:58 |
Tue Jan 21 15:59:34 2020 | PCWS02 | PeriphsDll | 0 | Verbosity initialized to 0 |
Tue Jan 21 15:59:34 2020 | PCWS02 | OPS | 0 | OPS.exe Version 5.5.0500.4864 Built Jun 12 2018 12:00:07 |
Tue Jan 21 15:59:34 2020 | PCWS02 | OPS | 0 | Just fired up CCriticalSectionManager::RunThread() threadId = 0x7e0 |
Tue Jan 21 15:59:34 2020 | PCWS02 | OPS | 0 | UI running on thread 3632 |
Tue Jan 21 15:59:34 2020 | PCWS02 | Periphs | 0 | CFPDeviceManager::InitdpSDK: failed |
Tue Jan 21 15:59:34 2020 | PCWS02 | OPS | 0 | PCWSAPI_APIEventHandlerWrapper running on thread 3576 |
Tue Jan 21 15:59:35 2020 | PCWS02 | OPS | 0 | ops_main running on thread 3604 |
Tue Jan 21 15:59:35 2020 | PCWS02 | OPS | 0 | ops_beeper_thread running on thread 3612 |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | 3700 Print Manager Version 5.5.0500.4864 |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | Built Jun 12 2018 11:55:21 |
Tue Jan 21 15:59:35 2020 | PCWS02 | PINpad | 0 | IPP | InitComPort (Failed to get settings from registry) |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | PrintManagerTask thread started |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | PSM 0 thread ready |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | PSM 1 thread ready |
Tue Jan 21 15:59:35 2020 | PCWS02 | PManager.OPS | 0 | PSM 2 thread ready |
Tue Jan 21 15:59:35 2020 | PCWS02 | OPS | 0 | PosToKds.dll version = 2.2.0006.3338 |
Tue Jan 21 15:59:41 2020 | PCWS02 | OPS | 0 | Setting version on download: 1D5D0B6-D72725F0 |
Tue Jan 21 15:59:47 2020 | PCWS02 | OPS | 0 | idle_thread() running on thread 856 |
Tue Jan 21 15:59:47 2020 | PCWS02 | OPS | 0 | EuroScale Init Did not Work 2147746132 | I See this same messages in other working Micros.


Any suggestions? Has this happened to anyone?

Thanks