Micros 3700 Info needed

[bpboet2132]

I just would like to get some advises regarding of this Micros 3700. I just got the hardware Eclipse and 2 of WS4. This package comes with all printers but no software. I contacted Micros sale for the software using in the restaurant (dine-in, carry out and delivery)and they would like to charge me almost $13,000 which is over my budget. If anyone knows the other way help me save the money, please let me know. Thanks everyone!

 

[odieodieodog]

I beleive this is a server/client based system... Micros 3700 is the software package. The hardware is useless without it. We are currently investing .5 million in a system using this and other backend equipment.

 

[mrmicros]

13K is alot of money..you need to pay for the software the training install, a backoffice server? I would not run ver 4.0 off an eclipse unit as a server.. and yearly support for soft and hardware.
Do you have a detailed quote? Are you contacting a Corp area office or is it a dealer? You need to give a liitle more detail...

Just installed a customer with an E7 system they bought from ebay..after a printer repair charge, year software support, training, travel etc. They got their system up and running. (no hardware warranty, we will not sell them a hardware contract as we don't know the history so customer will pay time \ material on any repair) Bottom line it worked out for $500 more I could have sold them complete NEW system with full warranty. Ebay if fine to save a buck IF you know what you are doing.

 

[bpboet2132]

Thanks guys, this is more info; I contacted Micros sale and they come up with
-$3,000 for hardware(1.Back office:Compaq EVO Server, 17" LCD monitor, magtek USB card reader, Oneac UP. 2. Cables and supplies
-$3,600 for software
-$2,800 for Help Desk($620) and Hardware Maintenance Basic ($2,145)
-$2,800 for programing and training

If anyone know how to get this work with the cheaper cost, please let me know. Thanks in advancesa.sw

 

[Circle9]

You do know that you don't have to use Micros software. As long the terminals have Windows installed, you could use another program, such as Aloha. We have a one terminal system that cost us $897 for the software and $875 for an 8 hour block of support. We provided our own hardware that we bought from eBay and saved quite a bit of money. You could get a back office computer from Dell or something and save some money. I mean come on, $3000 for a back office computer that's nothing different than a regular computer? By the way, why would you need a Magtek card reader on a back office computer?

 

[pmegan]

The servers micros is shipping for the 3700 are a bit more than a regular computer you can get anywhere. I've got a bunch of installation & upgrades going on and servers they're supplying have:

300G RAID5 main drive
80G SATA backup drive
Dual 1.8G Xeon processors
4G RAM

Preloaded software:
PcAnywhere
Diskkeeper
Symantec Antivirus
Micros 3700
Acronis TrueImage (dumps an image on the backup daily, very cool)
Win2003 Server wit 5 or 20 CAL licenses

The $3k also include a OneAC UPS, 8 port switch & monitor.
Our Micros distributor also includes monitoring software that send out an SMTP email to the helpdesk if Windows starts having problems. (One of our stores accidentally unplgged their Micros server and they helpdesk was on the phone with them before they realized there was a problem; no lie!)

As for the mag card reader, I started putting them in our sites before Micros made them standard equipment. Managers should require a MAG card to enter POS Operations. Without a reader on the server you have to override that requirement and let them manually key in an ID. That inevitably leads to password sharing. It's also handy to assign a MAG card to new employees in the office.

Yeah, the Micros stuff is still a bit pricey, but I'll pay the extra to get a good, well-loaded server that can be replaced in less than 4 hours in a disaster situation.


I'm interested in the $875 for support. Does that include the initial database & report programming? If not, who did the initial setup of your system?

 

[Circle9]

The $3k on the server is actually a good deal. Great idea with the mag cards, never thought of it.

The $875 for support was through Foremost, an Aloha dealer. We set up the database ourselves, but it did come with a sample one. No, we did not have them program reports. They let us have a support bank so when we need support we call and they take 15 minutes off of our 8 hour block. We have been in business for over a year and still have about 4 hours of support left.

 

[pmegan]

It definately makes a difference when you can do the setup yourself, but it isn't the way to go for everybody. If you have to pay for the setup, $2,800 is kind of reasonable.

When I worked for a Micros distributor we based our our setup & training on Micros Corporate's program which included:
5 days of hardware configuration, programming and testing
2 days of manager training
1 day of staff training
8 hours of live coverage when the store opens with Micros

Assuming they're using a similar formula, $2800 for 72 hours of work isn't too bad. That breaks down to about $39/hour.


The real killers are the licenses and maintenance contract, but you really need both.