Micros 3700 - How to Print Only One Voucher with Tip Line

[j2hospitality]

I have a client who has implemented the Micros 3700 and the Ingenico EMV compliant terminals.
We have a high-end coffee shop that sells both beverages and gourmet food and gifts.
When a customer completes their sale with a credit card at the POS, currently Micros prints two tickets with the credit card authorization and tip line - one for the customer to sign with/without a tip and hand back to the cashier, another that we throw away.
When the customer signed copy is taken, the cashier enters in the final amount (including tip) and processes the final sale. This produces two receipts - one for the customer to take that shows their total charged with tip, a second for the cashier to keep and staple to the customer signed copy.
We would like to stop wasting thermal paper and find out how to prevent Micros 3700 from printing the copy we throw away. Therefore, only print one slip with authorizing their card (unlike in a restaurant where you would print two).
Oracle is telling me that this setting is for all revenue centers or none at all. So basically we can't have it print two copies in one revenue center (like the restaurant) and only one copy in the Coffee Shop.
Can any offer any insight?

 

[pmegan]

In the POS configurator, go the Revenue Centers / RVC Credit Cards. Select the Coffee Shop RVC and uncheck the "Print two vouchers" option.

 

[j2hospitality]

Pmegan, thank you, but we tried that and unfortunately it still isn't working. We think that with EMV technology there is something in the message from gateway software that is prohibiting it. I may have to work with Elavon.

 

[pmegan]

Yep, the print jobs may be controlled by the EMV reader interface if that doesn't do it.