Micros 3700 Grat doesn't recognize Discount

[HughCGA]

HI!
For some reason if I add a gratuity(service charge)in % it calculates on the amount before the automatic discount...
Fish Taco     $10.00
Taco Tuesday -3.00
Subtotal        $7.00
10% Grat        1.00 10% of the items before discount... Should be 70¢

Any thoughts on what's not configured right?
Thanks!

 

[Wildbar]

If you change the discount to manual and run it from a touch key does it work correctly? We have seen similar issues with using the auto discount.

 

[HughCGA]

Wildbar,
Good thought... I hadn't expanded my testing that far,
However, no go... the % service charge is still failing to recognize the discount regardless of if it's automatic or manual.
Suggests it may be something to do with how the service charges are configured? but there are very few options there...
hmmmm...

 

[Wildbar]

What version?

 

[HughCGA]

5.4

 

[Wildbar]

Did you ever get this figured out?

 

[HughCGA]

Negative... still calculates on the gross amount before discount! Grrr....