Micros 3700 Food Cost

[jwible204]

Hello folks, I'm desperate for help after reaching out to any/all avenues at Oracle/Micros. I must say this is the worst company I've ever dealt with, ever.

I have a simple need, food cost info reporting. Last week I entered all of my food cost info in the "Prices" tab of the configurator. Despite there not being any viewable reports for 'costing' i found a handful that I un-hid. Unfortunately, when I run any of them, only the sales info is generated the the cost info is blank.

Any help on this is appreciated. This has been a nightmare from the jump. The software works pretty solidly from a day-day standpoint, but reporting and minor things here and there just don't want to work. I've called support maybe 5 times since I received the base image and each time they have been unable to help. My ticket last was was given a 2-4 week callback time, wtf?

 

[TobeThor]

If you are a single site user then I'd say that Micros wants you to go away. There are existing alternatives however for getting Micros support and I expect those alternatives to grow over the next few years as X Micros people seek clients.

 

[Wildbar]

I can't speak for certainty but what you are using/looking at is probably mostly forgotten about in the Micros world. That is how they work. Version 0.x through 2.x that food cost tab was something Micros thought was cool. Versions 2.x through 4.x they moved most of the detailed food cost/reporting information into the licensed module Product Management and moved away from what you are using. Version 4.x through now 5.x MyInventory is the new recipe/inventory/reporting flavour of the day for Micros. That being said there is a good chance Micros stopped updating reports to give useful information from the Food Cost tab you are using. You may need to use a custom report or a database query to get the information you are looking for.
What is it you want your report to show?

 

[jwible204]

Interesting. The way we started using this was the previous restaraunt had it setup with 9700 software, we were going to continue using it Micros said NO we must re-license. To save money we went with the 3700 as it could re-use hardware. It's a gosh darn POS. I mean it works fine for what it is, but reporting is terrible.

I simply want it to spit out food-cost based on sales and the cost-per-item that I have entered. Magically, after bitching on Twitter yesterday I actually had a support person reach out to me at 8am this morning. They basically confirmed what you said "we don't use most of those reports" but she managed to get one working that roughly does what I need, it's just a bit of a convoluted report, I don't need the detail it's providing.

Ideally...

Food Sales / Food Cost
Beer Sales / Beer Cost
Liquor Sales / Liquor Cost
etc etc

This report breaks down by type (sandwich, entree, etc)

 

[microslady]

In POS Config, be sure report template #180 is not hidden. Run the report from Autosequences/Report, Reports Tab, Menu items, select Consolidated Food Cost Report, select group by major group. This should give you the totals you are looking for.