Micros 3700 Delay After Processing Payment

[mgasper1]

Hello everyone!

I am posting here for the first time because I have a Micros issue that I am unable to solve on my own. My company recently upgraded Micros to 5.5 and it has created a sort of delay from the moment a payment is selected to process to being able to ring up the next customer. We are set up a bit different because we are a hospital cafeteria and don't use a lot of the kitchen management or table serving features. This makes it imperative for our cashiers to get to the next person as quickly as possible because our hospital employees eat here as well as guests/vendors/etc. Currently the delay is around 6 to 8 seconds and ideally it would be around 2 or 3 seconds maximum for normal daily use. I am curious if there are any driving processes or hardware I should consider that would be in play from the moment a payment method has started processing to the moment the cashier is able to ring up the next person.​

Thanks!
Paul

 

[Wildbar]

When you say payment is that just hitting a cash close key or is that calling up a credit card or debit payment to process? Do you have any loyalty or tracking programs/SIM's attached to a payment?

 

[mgasper1]

No loyalty that I am aware of.

This happens on all types of payments. We accept cash, credit/debit, and we use GEM pay to charge to our employee's payroll via badge swipe.

 

[mgasper1]

I should also note that we turned of the debugging/log option and that improved things slightly but it is still too slow for our food service team when they are having a busy day. Thanks in advance for all of your help!

 

[POSINSAM]

what driver/processor are you using ? is it 5.5 only? No Maintenance releases?