micros 3700 credit card issues/ pay in pay out

[gbusb]

FIRST...is there a way to set micros up to delete any form of tender? for instance when a server splits a check and makes a mistake like applies the credit card to the wrong ticket my micros dealer is telling me I have to void the ticket and re ring the ticket the issue is that if the customer checks their bank statement it shows two authorizations obviously one falls off, but it takes a few days and most people in this economy dont have the spare cash for two authorizations to be held out it has become an issue mistakes get made then we get phone calls asking why they were charged twice

SECOND... can I program a server pay in button so that I can use the bartenders till as a bank? currently we track payouts to servers for tips buy doing a regular pay out with their name on the description but I need a pay in button to log the cash flow if they owe us money

 

[MZ117]

In regards to credit cards, you don't necessarily have to void... Split the CC AUTH to a separate seat/check (via filter) and then cash it out to "0." It will still have the same effect (charge will show as pending, but it will never post).

In regards to the bartender till as a bank, are they sharing tips? If yes, you could use a universal bartender login/card and it will keep track of money owed at the end of the night. Just an idea, though!

 

[pmegan]

You can transfer the cc auth around. It's ugly, not really supported and can cause a mess if there are any subsequent problems with any of the checks involved, especially if they have to be adjusted or reopened after the fact. I didn't even know this was possible, one of our managers told me that this is how they handle incorrect auths. I don't like it, but it works in a pinch ad keeps from double authing credit cards. I also have splitting, transferring and reopening checks locked down to require a manager's auth, and they all know they'll be held accountable.

That being said, you can do what MZ117 said and split the auth off the incorrect check. Rather than closing it out to $0, add it to the check it should be on. Make sure the employee who owns the check is signed in for all of these transaction, not a manager. Never, ever do this on a reopened check; you will charge the customer's cc twice. Not double holds, double charges. Also, make sure you have full journal logging so problems can be tracked.

For the server pay in, you can set it up as a tender with Loan as the type. This is what you would use to add money to the till from petty cash or to enter a staring bank, so should work for adding money from servers.