Micros 3700 - bartender printing receipt on service

[nhb333]

I'm trying to make it so that when a bartender services a round a receipt prints every time so they can put it in front of the customer. This allows us and the customer to keep track of the tab. Right now when you service a round it only prints the items for the current round not the total check. Also if they try to reprint a check it doesn't itemize it just shows the total amount due. Anyone have any suggestions?

Thank you!!!

 

[Wildbar]

Use print check??

 

[Ahnubis]

I believe the Employee Classes > Printing > Print Guest Check - By Round
I think this will work for you.
Unless you just do a Macro with print - send

 

[pmegan]

The "by round" option only prints the current round; it's a throwback to the hard check printer days. The easiest way to do it is like Wildbar said and have the bartenders use a Print button instead of Send. The Print tmed should be set up to fire the order so that should do it.

If you're on Res 4.3 or above you can use a Smart Key to kind of force the issue. Just create one that will display a Print button for bartenders and a Send button for everybody else.

 

[Moregelen]

I agree with pmegan that the Smart Key is probably your best option.

Go to POS Configurator -> Devices -> Smart Keys.

Click the upper blue plus button (its in about the upper-middle of the window); this will create a new Smart Key Group.

On the far left you will now have a blank entry with a number, but no name. Go ahead and name it something that makes sense (like Smart Send).

Now change the rule type from Revenue Center, the default, to Employee Class. Click the green check button. You should now have another blue plus button in the lower window. Click this button to create a new condition for the smart key.

In the smart keys table, you should now have a new row with number 1, but again, no name. Name this Bartender for easy reference.

In the employee class drop down select your bartender class (note that if you use Bar Cards, you likely have another class with a name similar to Bar Cards.. use this employee class instead of Bartender if you have it).

In the legend field, type whatever you want it to say; in this case, you will probably want it to just say Send.

Now in the category drop down, select Tender/Media Number. The drop down directly below the category drop down should now say Tender Media. Click this and find your Print tender media. Most likely whoever did the original programming made it so that if you print, it also service totals and fires the order. If printing does NOT do this, you will need to edit the tender media so that it does.

Now to the right, you have some drop downs to control the appearance of the button. Normally I use Arial Medium for font, don't select a next, and then for send we usually use White on Kelly. Choose whatever you want.

Repeat this process, but name the next smart key Server, and select your server employee class. And then, instead of selecting the Print tender media, select the Send tender media.


Once you have the key setup, you will need to go into the Touchscreen Designer (POS Configurator -> Devices -> Touchscreen Designer). Find any screens that your bartenders might be able to get to, and replace the send button with the smart key. Do this by changing the button's Category from whatever it is to Function: Smart Key. This will change the drop down directly below to say Smart Key; select your Smart Send button. Click save. Repeat for any send button your bartenders might be able to get to.

Screenshot to give you an idea visually of what I meant:

https://storage.kotrs.com/public.php?service=files&t=79ce97edd4ea774cbdf5e0247adeaada

 

[pmegan]

Smart keys are a pain to program, especially by employee class, and even more so if you have a bunch of classes. You have to make sure that every employee class that has access to POS operations is covered. Moregelen's outline is great, except that managers, and anyone except servers & bartenders, will have a blank hole where that button should be.

Here's a quick tip if you're creating a button like this, where only one employee class is different than the rest. I'll use your case as an example:
Create a Smart Key, name it whatever you want and set the Rule Type to Employee Class
Change the Operator from Equal to Not Equal
Name the first rule Standard and set the Employee Class to Bartender
Fill in the rest of the fields to set this up as a Send button
Add a rule, name it Bartenders and set the Employee Class to anything but Bartender
Fill in the rest of the fields to set this up as a Print button
Save it and assign it wherever you need on your screens.

This basically sets a default behavior with one exception. The nice this is that if you add an employee class you won't have to revisit all your smart keys.