Micros 3700 - Auto Menu Level Confusion 1

[_Scott_]

Running Micros 3700 5.5 MR3 - have a location where Happy Hour is running beautifully using Main3-Sub1, M-F 3p-7p. Want to make it work on Sundays from 12p-2p, using same Happy Hour prices/levels Main3-Sub1, but when I test today (WED) another period keeps prevailing (Lunch 4a-4p) even though existing HH works fine with exact same settings if I change the times to test. Why does one Auto Menu level work fine but another with exact same settings does not?

 

[Scacea]

Is there a Serving Period set to use Menu Levels?

 

[_Scott_]

The only Serving Period that is setup is an "ALL DAY SP" which our Micros tech setup when we installed. I haven't touched it since.

 

[RES3700GUY]

Ever though about switching your happy hour to using automatic discount?
Waaaaay easier to configure

 

[_Scott_]

Unfortunately the operations team wants specific prices during happy hour and not an $X off situation... believe me, I'd rather do it the auto-discount way.

 

[Colin518]

I know you mentioned there are no serving periods, are your menu levels using any periods at all? Menu levels being tied to a lunch "time period" not serving period.

 

[CForbes]

I've run into this issue before. Ensure that there are no other periods that overlap that are also tied to an auto menu level set up. If a period overlaps, that's fine, but if that period is also being used to change a menu level, you must set that period to end before your new period starts.