Micros 3700 and Hilton OnQ Room Charge Payments

[Launch Dining]

I'm at a Hilton, and needed to setup our Banquets in Micros so they can report revenue the same way as the rest of the F&B sales.

I set up the new revenue center basically as a copy of our Room Service RVC, but now room charges don't go through. I can't figure out if it's a Micros issue that I missed, or OnQ denying a charge from an RVC it doesn't recognize.

Anyone run into something like this before?

I get an error message that I've never seen before, and it seems [after extensive googling] no one on the internet has either. When I select which room to charge the payment to, I get this error box: "BAD POST ACCT#"

Both cash payments and credit payments work, so I'm leaning toward the idea that the Hilton OnQ system is rejecting the charge somehow.

Any and all advice is appreciated.

 

[PosGuyUS]

Most likely it is OnQ missing the revenue center or order type if that goes across, I think it does. PMS needs to know the sales categories, cost centers and times to allow a post.

 

[Launch Dining]

Hey, thanks!

After resetting the interface server, suddenly room charge payments were broken in EVERY revenue center.

Hilton tech support (1800helphelp) was able to fix the issue with the first three, and then clear up the issue with banquets at the end. Turns out OnQ was "looking for" the banquets to come in under channel 15. It had my two restaurants and room service as 1, 2, 3, but was expecting banquets at 15, instead of 4, which I don't care to spend any more time trying to figure out.

I appreciate your response, as you'd have gotten the answer right if the help line didn't beat you to it. (or, more properly, they fixed the problem before I opened the forum to check for messages.)

Thanks!

 

[PosGuyUS]

Good to hear. thanks.