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Micros 3700 5.5 MR7 - Kitchen Themes will not change ALL devices

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Kevin McIntire

Kevin McIntire

IS-IT--Management
Jan 9, 2019
9
US

Hello; we have a QSR Drive Thru concept that has recently started using OLO (Online Ordering). We have had Kitchen Themes setup since we went live with Micros. When we added the "PosAPI Web Service" device, one of the stores reported that when the system was switched to FAST, online orders failed to follow the printer routing setup in Kitchen Themes. I could MANUALLY change the device in Kitchen Themes, and it works fine. When I use the stored procedure to switch them, it does not follow the correct setup. I have been able to duplicate this issue in my lab environment
Any help would be greatly appreciated.

Thanks
Kevin McIntire
 
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