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Micros 3700 15% Gratuity Adjustment

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Matthw

Technical User
Jun 23, 2023
1
CA
Hi everyone, Desperately need some advice.

So I am a night auditor at a large hotel.

Our system is Micros 3700, at the end of every single night after the outlets close their checks, we have to manually adjust gratuity with a service charge on a house account.

We would print out the micros reports on how much each outlet had a 15% gratuity during each serving period. Then we would adjust it by the corresponding amount with the gratuity transaction code. And it is only the 15% gratuity change to service charge. So it seems like SOMEWHERE it gets posted as gratuity perhaps a finance account that I am not aware about?

ie. say our rooftop bar had $10 in 15% gratuity for their dinner serving period. We would adjust $10 in the house account dedicated to these adjustments. And from there post a positive corresponding amount for the service charge transaction code. And it seems like no one understands this on a deep level, except the fact that they only understand that WE HAVE to do this. It seems like this was simply the workaround as a temporary fix for years. And no one bothered to fix this...

Our IT is overworked, and won't go into begin things he does not understand.

So, I need some assistance on exactly how I can set up on micros 3700 to make 15% gratuity actually be service charge?

Thank you.
 
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