Micro Restaurant Possible Theft

[Alohaaloha]

First time restaurant owner here. Have a passion with baking but not great in running a restaurant. Left it to 2 managers and I discovered that they may have been colluding to steal. I'm using a Micros system.

Issues I'm having - alot of error corrects, void, transfer, split bills, open #chks, etc.

Is there anyway to do a deep dive into the accounts to reconcile the numbers? I would like to see a listing/ledger of voids, transfers etc.

I have got in touch with Micros but they have not been helpful. In fact they have awful support and knowledge. Apparently error corrects are not logged.

 

[CathalMF]

There are multiple ways you can review the transactions.
You can look at employee reports to see who is performing the error corrects, voids etc.

RES also has a "Journal" feature which basically creates a text file showing the transactions.

Also you could review the employee privileges which are setup in the Employee Classes to see who is allow to perform voids, error corrects etc.

If you want some help we could arrange a few hours of work to go through your system? Contact me on my website below if you want to.

Personally I would start with employee reports and track historically who is doing voids and error corrects and the quantity of them. If you see one employee doing more voids than others you can investigate their transactions to see why.

The most common method of theft is simply the failure to pay for the transaction when taking Cash payments. They ring in the menu items, they tell the customer that it costs $10.50, customers hands over cash, they cancel the transaction, perform a No Sale and open the cash drawer and give the correct change and pocket the 10.50.
If you have your Employee Class privileges set correctly then you can make this more difficult by preventing No Sales without authorization, requiring authorization for Cancelling transactions.




Specialist in creating custom applications for the Micros POS range: 3700, 9700, Simphony FE, Simphony. SIM Scripts, Data Exports, Simphony extension applications, API Creation and integration. If you need anything please contact me via my website

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