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MiCollab USB headset problems

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wizkid66

Technical User
Jan 17, 2012
11
GB
HI All,

we are currently using MiCollab Client 9.1.363 & Server 9.1.3.202, connected to a virtual MiVB version 9.1.

Our users are complaining that whenever they answer or goto make a call that MiCollab will of randomly switched the source or destination of their audio.

The mist common complaint being "I'll answer a call and the caller will come out of my laptop speaker, I will set it back to USB headset and it will be fine for the next couple of calls, then it will switch back to my laptop speaker"

if anyone has any ideas on this please let me know, as it is driving me and my users insane.

Many thanks,

Stuart.
 
the is a HO4022 for this on KMS

theres also a fix in Micollab 9.2 fix pack 2 for part of the issue

If I never did anything I'd never done before , I'd never do anything.....

 
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