Micollab Softphone and 6905 Deskphone PRG Issues

[Rich Mckevitt]

Hi,

We are running MIVB Release level: 10.0 SP1. I am having an issue where by using the desk phone is showing as a live call on the Micollab. The exts are all in a PRG as per below.

For example. PRG is 80565
Ext 80565 is the Micollab Softphone
840565 is the 6905 Deskphone
808565 is a secondary Micollab Softphone

When you pick up the Desk phone the Softphone 80565 shows a call happening. It only happens in this case - not the other way around or with the 3rd ext

I am sure it will be a tick or something in the programming but I cant seem to find it

Cheers

Many thanks Richard

 

[Lundah]

Is the desk phone the primary group member? Sounds like normal behavior to me if it is.

 

[Rich Mckevitt]

No - the Desk phone is the 2nd memeber. The Micollab Softphone is the primary grp member

Many thanks Richard

 

[Rich Mckevitt]

Many thanks Richard